Privacy policy.

Last updated: 15/04/2025

Nord Living (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal data is handled in a safe, secure, and transparent manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website.

1. Who We Are

Nord Living is a provider of integrated home services, including housekeeping, laundry, and lifestyle support, primarily serving residents in luxury apartment buildings across the UK.

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information you give us directly

  • Name, address, email, and phone number

  • Apartment/building details

  • Payment information (via secure third-party processors)

  • Service preferences and notes

b) Automatically collected data

  • IP address and browser information (for website optimisation)

  • Booking and order history

  • Cookie usage for performance and analytics

3. How We Use Your Data

We use your data for the following purposes:

  • To deliver and manage your housekeeping and laundry services

  • To communicate with you regarding your bookings or account

  • To personalise your experience

  • To comply with legal and tax obligations

  • To improve our website and service offering

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We rely on the following lawful bases:

  • Performance of contract – to provide the services you’ve booked

  • Legitimate interests – to enhance services and ensure operational efficiency

  • Consent – for marketing communications (opt-in only)

  • Legal obligation – for financial/tax compliance

5. Who We Share Your Data With

We only share your personal data with:

  • Our vetted subcontractors and staff (e.g. cleaners, drivers)

  • Software providers (e.g. Xero, Stripe, booking platforms)

  • Building management teams (where relevant to service delivery)

  • Legal or regulatory authorities when required

All third parties are GDPR-compliant and bound by confidentiality.

6. How We Store & Protect Your Data

Your data is stored securely on encrypted systems. We implement:

  • Access controls and password protection

  • Staff training in data handling

  • Secure payment processing through Stripe

  • Regular system updates and audits

7. How Long We Keep Your Data

We retain your information:

  • For as long as you remain a customer

  • Up to 7 years for legal or accounting obligations

You can request deletion of your personal data at any time (unless retention is required by law).

8. Your Rights Under GDPR

You have the right to:

  • Access the data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion or restriction

  • Object to processing in some cases

  • Withdraw consent (for marketing)

  • Lodge a complaint with the ICO (UK’s supervisory authority)

9. Cookies

We use cookies to improve your website experience and track anonymous usage data. You can adjust your browser settings to decline cookies.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us on the details below.